warranty & Returns

Warranty is provided mainly against non proper components/parts used in some products such that the product does not work properly or non proper assembling or manufacturing defects.
Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact with 'WATERSAVE' ''A unit of OYEZ Uniserv Pvt Ltd'' within 7 days after receiving the parcel or else the warranty will be void.
'WATERSAVE' ''A unit of OYEZ Uniserv Pvt Ltd'' is not responsible for improper installation or carelessness of users while handling the products.
Warranty will be void if the seal/ sticker are broken/ tempered 
Product has warranty of 1 year from the date of purchase on manufacturing defect.

How do I claim warranty for the products?

Please do not claim warranty until you are very sure that the product is faulty.
Courier charges or transportation charges are customer’s responsibility .In case even if the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay minor repairing charges, replacement parts and shipping charges for returning the product.

Warranty can be claimed only once per order. Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small write-up via mail or a hardcopy in the package about the problem.

Products returned under warranty are tested only twice in a week on Wednesday & Friday by product developers 'WATERSAVE' ''A unit of OYEZ Uniserv Pvt Ltd'' to check the nature of the problems and to avoid such problems in future. If your product reaches to us on Wednesday afternoon the product will be checked on Friday.

The products should be returned to "'WATERSAVE' ''A unit of OYEZ Uniserv Pvt Ltd'' D-141, BP Township, Patuli, Kolkata- 700094, India.

All communications related to warranty must be sent to our email id oyezautomation@gmail.com, cc to corporate@oyez.co.in , we cannot handle such queries on phone, as we insist to have written proof of all conversation. Please quote your order number as well as order copy in all communications.